D800 Troubleshooting
Problem Phone does not power on Phone does not charge Battery I don't get as much battery life as I expected. Possible cause Battery empty Battery contacts dirty Battery empty Charger is incorrectly connected. How long should I charge the battery the first time? The phone uses battery power when it is switched on even if it is not in a call. Making calls and playing with the different functions of the phone will run down the battery faster. The stated battery life is under optimum conditions. SIM card is incorrectly inserted or missing. SIM card is damaged or dirty. 3 incorrect entries 3 incorrect entries Low temperature Weak signal Invalid SIM card Network not allowed
"Insert SIM" is displayed when I switch on the phone The PIN code is blocked The PIN2 code is blocked Poor display Can't connect to network
Possible corrective action Fully charge the battery and then press . Clean contacts on battery and phone with a dry cloth, attach battery, wait a few seconds and press . Charge for 2 hours. Don't worry if the battery icon does not change immediately. Disconnect and try again. Check the mains socket and the connection to the phone. 12 hours continuous. Charge the phone regularly. Check that the SIM card is positioned correctly and that the metal clip is slid across and fits firmly over the SIM card. Try again. Visually check the SIM and clean the contacts with a dry cloth. Try again. Enter the PIN unblocking code supplied with the SIM card. If you do not have this code, contact your service provider. Enter the PIN2 unblocking code supplied with the SIM card. If you do not have this code, contact your service provider. Move to a warmer place and let the phone warm up. Move into an area of better coverage. If you are in a building, move towards a window. Contact your service provider. Try reselecting the network. Switch off and then back on.
Problem Can't make/receive calls
Low earpiece volume Low ringer tone Cannot enter some words "Message list full" is displayed in the main screen Some features do not work
Possible cause Weak signal Phone is switched off Check the number Call key not pressed Network is busy Call barring or fixed dialing is activated Not registered with service provider No credit left on your prepaid card Low setting Low setting Wrong entry mode Your SIM card memory is full of text messages; therefore you cannot receive any more messages. Feature not supported by the operator or your subscription.
Some menus are missing There are restrictions on your SIM card or subscription. Possible corrective action Check that the service provider name is displayed on the screen. If not try to reconnect to the network. Press for a few seconds. Use the full area code and country code in the number. After dialing the number you must press , Call. If you hear rapid beeps, then the network is busy. Hang up and try again. Check the fixed dialing settings. Otherwise check the call barring settings with your service provider. After purchasing your phone, you may need to call your service provider to activate the line. Recharge your credit. Press the UP side key when you are in a call to increase the volume. Go into the Sounds menu, select Volume and increase the setting. Your phone has T9 Text Input (i.e. it guesses what words you are trying to enter). To enter a special word, press repeatedly to change to normal multitap mode. Go into the Read menu of the message menu and delete some of your messages. Call your service provider.
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